Refund Policy

Last updated: July 2026

All purchases from The Closed Session are digital products delivered electronically. This policy explains how refunds work and who to contact depending on the nature of your request.

1. How purchases and refunds work

All purchases through this site are processed by Paddle.com Market Ltd ("Paddle"), which acts as the Merchant of Record. Paddle manages the payment relationship, issues receipts, and administers refund requests on our behalf.

For billing queries, payment issues, or refund requests, your first point of contact is Paddle's customer portal at paddle.net.

2. The right of withdrawal and digital products

Under EU consumer law (Directive 2011/83/EU, Article 16(m)), consumers have a statutory 14-day right of withdrawal from distance contracts. However, this right does not apply where:

  • the supply of digital content has begun before the end of the withdrawal period; and
  • the consumer has provided prior express consent to this, and acknowledged that they thereby lose their right of withdrawal.

At checkout, Paddle collects this consent and acknowledgement as a condition of purchase. By completing a purchase, you confirm that you consent to delivery beginning immediately and that you acknowledge the loss of the right of withdrawal upon delivery.

As a result, completed purchases of delivered digital products are not eligible for return under the standard statutory withdrawal right.

3. Technical issues and non-delivery

If you have purchased a product and are unable to access or download it due to a technical failure on our side, please contact us directly at support@the-closed-session.com. We will resolve the issue promptly or provide an alternative means of delivery.

Before concluding that a product has not been delivered, please check your spam or junk folder for the delivery email from Paddle.

4. What this policy does not cover

This policy does not apply to:

  • Change of mind after accessing a delivered product
  • Dissatisfaction with a product that was accurately described on its product page
  • Issues arising from your own device, software, or internet connection
  • Purchases made on the basis of assumptions not stated in the product description

5. Exceptional circumstances

We consider each situation individually and in good faith. If you have a concern about a purchase that falls outside the standard cases above, please contact us at support@the-closed-session.com and we will respond promptly.

6. Contact

Billing and payment queries:
paddle.net — Paddle's customer support portal

Product delivery and technical issues:
support@the-closed-session.com